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Aircall

Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.

Description

Aircall is an AI-powered communications platform that transforms customer conversations through seamless integration of calls, texts, and messages.

With its integration into Kalumma, Aircall enables effortless syncing of communication data, allowing teams to log activities and enrich customer profiles effectively.

This integration empowers businesses to enhance their customer engagement, streamline workflows, and ultimately drive better sales outcomes.

Media

Features

AI Voice Agent

Aircall’s AI Voice Agent is designed to autonomously handle and qualify inbound calls 24/7. This feature allows businesses to never miss important calls, as the AI agent can efficiently manage high call volumes and provide immediate responses to customers, ensuring they receive help when they need it most. This capability enhances operational efficiency and allows human agents to focus on more complex customer interactions.

Real-Time Analytics and Reporting

With Aircall’s robust analytics tools, businesses can monitor call performance and agent productivity in real-time. This feature provides detailed insights into key metrics, such as call volume, duration, and response rates, enabling teams to identify trends and make data-driven decisions. The analytics tools help improve customer service strategies, optimize workflows, and ultimately increase customer satisfaction.

Testimonials

  • Go Global Travel
    Customer

    The Aircall system is very flexible and easy to use, the service is very reliable, and call quality is very stable. We field more than 25,000 calls a month, the price for international calling bundles is very fair, and the support is fantastic.

  • Swoop
    Customer

    Since we switched to Aircall, our average CSAT has gone up 4%, which is fantastic. Phone calls are a big contributor to that because so many people want to be able to have those meaningful interactions and connect with a real person when they have a query.

  • Customer Service User
    Customer

    We’ve actually been able to set up an IVR that really helps the customer. It drives them to be more self-service on some topics, or reach us faster when they really need to discuss something over the phone.

  • Nurse Recruitment Specialist
    Customer

    Call recordings are invaluable because they allow us to onboard new teammates easily and improve our experience with nurse candidates moving forward.

FAQ

Aircall is an AI-powered customer communications platform that integrates calls, texts, and messages into one intuitive interface. It operates on a cloud-based VoIP system, allowing teams to manage customer conversations efficiently from any device with internet access.
Aircall seamlessly integrates with Kalumma by syncing customer communications and activity logs directly into your CRM. This integration allows for streamlined workflows, enhanced customer insights, and improved data management.
Aircall provides a range of features, including AI Voice Agents to handle calls 24/7, AI Assist for conversation intelligence, analytics for performance monitoring, and the ability to manage multiple communication channels such as WhatsApp within a single platform.
Yes, Aircall is designed to cater to businesses of all sizes, from small startups to large enterprises. Its flexible and scalable features make it adaptable to different operational needs.
Aircall offers comprehensive customer support, including a dedicated help center, live chat assistance, and extensive resources to help users maximize their experience with the platform.
No special equipment is required to use Aircall. The platform works on existing devices such as smartphones, tablets, and computers, eliminating the need for additional hardware installations.