header Dialpad image

Dialpad

Cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime.

Description

Dialpad is an AI-powered customer communications platform that enhances business interactions through seamless calls, messages, and meetings.

By integrating with Kalumma, Dialpad enables efficient synchronization of communication data, enhancing activity logging and customer engagement. This integration allows teams to streamline workflows and leverage actionable insights.

With Dialpad, businesses can improve operational efficiency and deliver exceptional customer experiences.

Media

Features

AI-Powered Call Transcription

Dialpad utilizes advanced AI technology to provide real-time call transcriptions, allowing users to capture conversations with unmatched accuracy. This feature includes automated summaries and action items, making it easier for teams to review discussions, follow up on key points, and enhance overall communication efficiency.

Real-Time Coaching and Insights

With Dialpad’s real-time coaching capabilities, sales representatives receive instant feedback during calls. The platform offers actionable insights and suggestions based on conversation analytics, empowering teams to improve their performance and customer interaction quality immediately, which ultimately leads to higher conversion rates.

Testimonials

  • Josh Gilmore
    VP of Customer Experience, RE/MAX

    Dialpad's impact has been substantial. We're seeing clear improvements in both the quality of our customer interactions and our overall operational effectiveness.

  • Erwin van der Meulen
    Head of Global Application Management, Randstad

    Dialpad provided a unified and reliable platform, replacing our complex web of on-prem voice systems. The migration was seamless and well-supported.

  • Chad Pierce
    VP of Technology, WeWork

    Dialpad helped us consolidate our communication system...That alone was a huge win.

FAQ

Dialpad is an AI-powered customer communications platform that helps businesses improve interactions through calls, messages, and meetings. It provides tools for automation, insights, and coaching to enhance customer engagement.
Dialpad seamlessly integrates with Kalumma by allowing the synchronization of communication data and automating workflows, which improves customer engagement and operational efficiency.
Key features of Dialpad include AI-powered call transcriptions, real-time coaching, seamless integrations with popular applications like Salesforce and Google Workspace, and analytics for performance insights.
Yes, Dialpad ensures that all user data is kept private and secure in-house, complying with industry regulations and maintaining user confidentiality.
Absolutely! You can easily request a demo on the Dialpad website to see how the platform can enhance your business communications.
Dialpad is designed for businesses of all sizes, particularly those focusing on improving customer communications, sales efficiency, and providing exceptional support via a unified platform.